CORONAVIRUS UPDATE

Firstly, and most importantly, all of us at Hive Insurance Services hope this message finds you and your loved ones safe and well. To ensure we continue to deliver a first-class service to you while following government, HSE and Department of Health advice regarding the safety and welfare of our staff, we want to inform you of our robust contingency plans which are now in place.

 

Maintaining our services to our policyholders  
To ensure we continue to service our policyholders, while looking after the welfare of our employees, all of our core services can now operate remotely, and we have implemented a work-from-home policy wherever possible. All services continue to be transparent and fully auditable, and customer data remains completely secure. We do not foresee any impact on our service standards to you as a result, though we would appreciate your patience when contacting us.

 

Contacting us 
For general enquiries, in the first instance please email us at enquiries@hiveinsure.ieThis will help us to deal with your query in the most efficient way. If you need to call us, our number is 074 9161868. Please note that our opening hours will be Monday to Friday, 10am-3pm until further notice.

 

Claims Enquiries 
Many calls we receive relate to claims – either new or claims in progress. These are often handled by third party providers. To ensure you speak with the right team without delay, please use these direct phone numbers if you’d like to discuss a claim:

 

·     Accident, Sickness & Hospitalisation Plan – 01 623 8471

·     Medical Cash Plan – 074 9161868

·     Personal Accident Plan – 01 623 8471

·     Sports Accident Plan - +44 20 8667 2467

·     Rider & Stable Staff Plan – 074 9161868

·     Sovereign – 01 2612001

 

For all other plans, please refer to your policy document.

 

Face to face appointments with our advisers 
Naturally we are ceasing these until further notice to comply with government requirements.  Nevertheless, our advisers are still available to offer advice and conduct applications over the phone and by email. This ensures you’re still able to apply for the cover that you need. Please contact your adviser for more details.

 

Thank you 
I’m sure you appreciate that these are difficult times for individuals and businesses. We are grateful for your support and understanding during this time and we encourage you to continue to follow the latest government advice here. We are here to do whatever we can to support you during these challenging times. Together we can get through this. 
 
With best wishes 
 
Odhran O’Mahony

Chief Executive Officer

A leading lifestyle protection provider

Hive Insurance Services is a leading lifestyle protection provider. We pride ourselves on providing excellent customer service and have a reputation for upholding some of the highest service standards in the industry

Established in 2003

Excellent customer service

Effective protection solutions

Award-winning service

Whatever your protection needs, we have a product designed for you

Additional insurance services

We are delighted to offer our customers access to the additional plans below. They are all provided by Blue Insurance Ltd who operate independently of Hive.

Whilst we have chosen Blue Insurance Ltd based on the quality of services provided, please note that we do not accept responsibility for any content on their website.

By clicking on the links you will be taken to their website and Hive will act as an introducer of their services. Please ensure you read the terms and conditions before taking out any plan to ensure it meets your needs and requirements.

 

Our focus on putting the customer first

Over the years we've gained an enviable reputation for providing effective protection solutions that continually meet the changing needs of customers.

We have a different approach to insurance which makes us stand out from the crowd - and that's our focus on putting the customer first and delivering excellent customer service.