Service Standards
Please find details of the service standards we operate for our customers and brokers.Dedicated to making it as easy as possible for you to do business with us
What makes Hive Insurance Services stand out is our customer-centric ethos, which revolves around creating the best experience for our customers and brokers. So when you recommend Hive Insurance Services to your customers, you can rest assured that we have their best interests at heart in everything we do.
Customer service standards
Applicable during our business hours.
Full administration support and customer services provided by our Bristol-based Head Office
All telephone queries are resolved on the same day. And if this is not possible, an agreed timescale will be provided
Any emails that you send to us are acknowledged within 3 working days
Quotes for our plans are dispatched within 48 hours so you receive your requested information without delay
We do not use machines to answer our calls during business hours - just real people!
New business standards
- Schedules of Insurance and Certificates of Registration are dispatched within 4 working days from receipt of your application
- Notice of renewal dispatched to you 5 weeks in advance
- Direct debit rejections are communicated to you daily (during business days and hours) so you can follow up
Our commitment to supporting you
Contact our Broker Support Team on 0800 073 5330 for more information about applying for an agency.